Every business makes mistakes. Delivering good customer service means quickly and accurately fixing those mistakes. Showing a customer that you care about getting it right will earn their loyalty. On the other hand, compounding one mistake with another will surely drive customers away.

Be sure to follow through and do what you promise to do. Better yet, strive to exceed your customer's expectations. Communicate before, during and after a job. Be sure deliverables are on time and inform customers regarding delays and rescheduling. This goes a long way to build customer loyalty, repeat business and word of mouth referrals.

Making sure you can track your employees' time is always a top priority for any business owner. When you own a fleet company, this task is a little more complicated. Factors such as traffic, sneaking off to use the truck for personal use and many others can start to make you wonder how your team is using your vehicles. Having a GPS fleet tracking system in place will allow you to monitor your employees, keep track of the exact mileage of your vehicles, streamline routes and keep up on truck maintenance - all of which help your bottom line.

Be sure to get a quote for materials on upcoming projects. The cost of metal studs and Drywall and ceiling products are going up this summer . Ask your supplier to lock in a price now.

We are fortunate to be in Business for 30 years. In order to accomplish that kind of longevity, you must be able to weather the storm. Dig deep into expierience, be flexable and rely on resources, value your relationships. Take nothing for granted.

Over the years I have become somewhat of an expert in the field of drywall contracting and design and I have a wealth of information I will be sharing via this online forum, so stay tuned. I promise it won't be all about Treasure Drywall, although I can't help talking about my daily experiences as they come up, but rather about the industry and craft of drywall and construction. I love what I do, and anyone who knows me knows that drywall is my passion. I dig surfing too, and music, and I may even write a bit on these subjects as they apply to drywall (They do? you ask. Yea, they do.), but for the most part, I am going to write what I have learned and what I believe can be of value to other wallboard workers in the field. I'll be writing in hopes that something I put down will save someone from making the same mistakes I have, or will help them to be better at what they do, or more efficient, or just more informed.  You see, I want to give back to the world that has made me what I am, and I know from experience that this giving attitude has always been the key to why I have been successful.
So please check back regularly. I promise it will be interesting, perhaps even valuable to you, and hopefully worth a good laugh now and then.
Sincerely eager to get started!   --Steve