Be sure to follow through and do what you promise to do. Better yet, strive to exceed your customer's expectations. Communicate before, during and after a job. Be sure deliverables are on time and inform customers regarding delays and rescheduling. This goes a long way to build customer loyalty, repeat business and word of mouth referrals.

Making sure you can track your employees' time is always a top priority for any business owner. When you own a fleet company, this task is a little more complicated. Factors such as traffic, sneaking off to use the truck for personal use and many others can start to make you wonder how your team is using your vehicles. Having a GPS fleet tracking system in place will allow you to monitor your employees, keep track of the exact mileage of your vehicles, streamline routes and keep up on truck maintenance - all of which help your bottom line.